Capital One Internal Platforms
I helped build an entirely new agent-servicing platform as well as anti-fraud data viz tools.
First of all, I have to address the fact that I worked on highly sensitive internal tools that are used to combat fraud and money laundering. I signed an NDA that is very specific and I cannot share much, even privately. It pains me, because the work was incredibly challenging and rewarding, but it also makes sense that such tools remain secure. I was initially hired to work on a data-visualization product that tracked fraudulent activity at the account level and then showed any connections that account had to other accounts. This was used to track larger scale fraud known as fraud rings (aka Organized Crime). With this ability to visualize these related accounts, agents were empowered to perform extensive investigations and determine not only the existence of these fraud rings, but potentially who was organizing them. so basically, I was a crime fighter...
Client
Capital One
Role
Lead UX Designer
Skills
UX Design, UI Design, Figma, Prototyping, Research, Interviews, Testing, Wireframing, User Flows, Data Visualization
Industry
FinTech




